Chicago Fire FC Tickets are Mobile ONLY

Tickets must be displayed on a smartphone or tablet at the gate for entrance. Screen shots of tickets are not permitted. For everyone's safety, PDF’s, printed tickets and will call delivery options are not available.

How to Access Your Tickets on Your Mobile Device:

Access via Chicago Fire FC Mobile App:

The official Chicago Fire FC app now has a more seamless way to access your tickets via Ticketmaster Account Manager. In addition, the app will grant you access to the latest breaking news, videos, and season ticket holder discounts.

Download the Chicago Fire FC App via the Apple App Store or Google Play

• Click "Tickets" on the bottom toolbar.
• Click "View My Tickets"
• Click "Sign in to Chicago Fire" if you’re a season ticket holder, purchased via Chicago Fire FC Account Manager, or through a Chicago Fire Sales Rep
• Click Sign In to Ticketmaster if you purchased your tickets via Ticketmaster.com

Tickets Bought from the Chicago Fire FC Front Office or on Chicago Fire FC Account Manager:

Log into Chicago Fire FC Account Manager using the email you used to purchase the tickets

• If you have a Ticketmaster.com account with this same email address, then your password for Chicago Fire FC Account Manager will be the same as your Ticketmaster.com account

                   - If you don't remember your password, or are unsure if you have a Ticketmaster.com with this same email address,
                   click 'Forgot Password'
                     - A Password Reset email will then be sent to your inbox from ‘noreply@ticketmaster.com’

                   - If you find out you don't have a ticktmaster.com account with the same email, click 'sign up' to create a account with
                   the same email you used to purchase the tickets

To access your tickets click 'View My Tickets' and click 'Select Event'

Here you can view your tickets, transfer your tickets to people in your group, and save your tickets in the wallet (IOS) or GPay (Android)

Tickets Bought from Ticketmaster.com:

Log into Ticketmaster.com or the Ticketmaster App using the email used to purchased the tickets

• If you don't remember your password click 'Forgot Password' and use the email you used to purchase the tickets

                 - A Password Reset email will then be sent to your inbox from 'customer_support@email.ticketmaster.com'

To access you tickets click 'My Tickets' then select your event

Here you can view your tickets, transfer your tickets to people in your group, and save your tickets in the wallet (IOS) or GPay (Android)

Tickets Bought on Resale Platforms (Not Ticketmaster.com):

• Look for an email from '**noreply@ticketmaster.com' or 'customer_support@email.ticketmaster.com' about accepting a ticket transfer* If you have a ticket transfer email from 'noreply@ticketmaster.com' follow the steps under Accepting A Ticket Transfer from Chicago Fire FC Account Manager
• If you have a ticket transfer email from 'customer_support@email.ticketmaster.com' follow the steps under Accepting A Ticket Transfer from Ticketmaster.com

Sending A Ticket Transfer from Chicago Fire FC Account Manager:

• In 'View My Tickets' select the match your event
• Click the 'Transfer' button, select your tickets being transferred and enter the name and email of the person you are sending the ticket(s) to
• You will receive an email from 'noreply@ticketmaster.com' titled 'You’ve Transferred Chicago Fire FC Tickets to John Doe' letting you know the ticket(s) are on their way
         - If you need to cancel a transfer you can (before the transfer is accepted) by clicking 'Cancel Transfer' on the ticket(s)
         you sent
• Once your ticket transfers has been accepted you will get an email from 'noreply@ticketmaster.com' titled 'John Doe, Your Ticket Transfer Went Through'

Sending A Ticket Transfer from Ticketmaster.com:

• In 'My Tickets' click the 'Transfer' button and enter the name and email of the person you are sending the ticket(s) to
• You will receive an email from 'customer_support@email.ticketmaster.com' titled 'Your ticket transfer to John is on the way for Chicago Fire FC vs. Orlando City SC.' letting you know the ticket(s) are on their way

                - If you need to cancel a transfer you can (before the transfer is accepted) by clicking 'Cancel Transfer' on the ticket(s)
                you sent

Accepting A Ticket Transfer from Chicago Fire FC Account Manager:

• You will get an email from 'noreply@ticketmaster.com' titled 'John Just Sent You 2 Chicago Fire FC Tickets'
• Click the button that says 'Accept Tickets'
• Log into Chicago Fire FC Account Manager using the email you received the ticket transfer on
        - If you don't remember your password click 'Forgot Password'
        - If you don't have a Ticketmaster.com account with that email click 'sign up' to create an account with the email you
        received the ticket transfer on

• To view the tickets, select the event and click your seat location to access your moving barcode

Accepting A Ticket Transfer from Ticketmaster.com:

• You will get an email from 'customer_support@email.ticketmaster.com' titled 'John sent you ticket(s) for Chicago Fire FC vs. Orlando City SC'
• Click the button that says 'Accept Tickets'
• Log into Ticketmaster.com using the email you received the ticket transfer on if you are not currently logged in
         - If you don't remember your password click 'Forgot Password'
         - If you don't have a Ticketmaster.com account with that email click 'sign up' to create an account with the email you
         received the ticket transfer on

• To view the tickets, select the event and click your seat location to access your moving barcode

Accessing FEVO Tickets:

• You will get an email from 'letsgo@fevo.com' titled 'Your order for Chicago Fire FC vs Orlando City SC - Office Outing is ready!'
• Follow steps 1-4 in the email to log into your Chicago Fire FC Account Manager, if you need to reset your password and access your mobile tickets

Know Before You Go:

• Login in to Chicago Fire FC Account Manager or Ticketmaster.com account to view your tickets ahead of time
• Transfer tickets to people in your party if you are arriving separately
• Add your ticket(s) to your phone's wallet before coming to the game
• Making sure your phone is fully charged

Frequently Asked Questions

Why doesn’t my digitally walleted ticket have a bar code?

This is normal. As a part of our contactless entry, your walleted ticket does not require a traditional barcode to be scanned for entry.

Why can't I print my tickets at home anymore?

Chicago Fire FC are dedicated to providing a contactless ticketing experience for the safety of staff and fans.

What do I do if don’t have a smartphone or tablet? How am I going to get into the game?

Please stop by any Box Office Customer Service Window for assistance, starting 3 hours prior to the match, on match day. A representative can look up an order by seat location or by the email address used to make the purchase. A representative can escort you to the gate with their smartphone and provide you with a Seat Locator to guide you to your seats.

Will you offer printed tickets at the box office?

No, we do not offer printed tickets at the box office. Any tickets delivered by the box office will be SMS texted to your smartphone. If you do not have a smartphone, a representative can escort you to the gate with their smartphone and provide you with a Seat Locator to guide you to your seats.

What about season tickets?

All Chicago Fire FC tickets are digital. This will provide contactless entry into the stadium. Please contact the Season Ticket Services department at seasonticketservices@chicagofirefc.com if you have any questions.

Will fans still be able to forward their tickets to guests with PDF/print-at-home?

Ticket purchasers will no longer be able to forward tickets as PDFs.

Can I resell my mobile tickets?

Yes, mobile tickets can be resold (some exceptions apply). Ticketmaster is the only Verified Resale partner of Chicago Fire FC.

I forwarded mobile tickets to a friend who can't make it to the game. Can I cancel the transaction and send them to someone else?

You can cancel the forward as long as the recipient has not accepted the tickets. If the recipient has already accepted the tickets, he/she must forward them to you. Once you have accepted the tickets, you are free to forward them along to someone else or use them yourself.

Can I have multiple tickets on a single phone for one game?

We encourage you to transfer a ticket to each person in your party. Yes, you can have multiple tickets on your smartphone; however, all fans must then enter at the same time and be in line together. You will be able to swipe right through all of the tickets you have for that game.

Can I use a screenshot of my ticket to enter the stadium?

No. Screenshots of tickets or any ticket produced by an unauthorized source will not be accepted.