This page will be regularly updated with news and resources related to the ongoing response to COVID-19 by Chicago Fire FC and its affiliated organizations.


 

Club Advisories

  • Major League Soccer today announced the league’s plan to restart the 2020 season with all 26 MLS clubs competing in the MLS is Back Tournament at ESPN Wide World of Sports Complex at Walt Disney World Resort in Florida beginning July 8. Click here to read the full news release.
     
  • Single-match, multi-game and group ticket sales for the 2020 season are currently on hold. At the appropriate time, the league and clubs will communicate plans for the continuation of the 2020 season and update the status of league events.
     
  • Any tickets purchased for postponed match(es) will be honored for the rescheduled date. After the game has been rescheduled, fans will be allowed to exchange the ticket(s) for a ticket comparable in price and location to another game, subject to availability. Please see below for additional information and contact us at tickets@chicagofirefc.com if you have any questions.
     
  • Chicago Fire Juniors has suspended all club activities. Please click here to download a complete list (PDF) of Frequently Asked Questions pertaining to Chicago Fire Juniors and its programs. If you have further questions, please email firejuniors@chicagofirefc.com.
     
  • The CIBC Fire Pitch and Heineken Pub97 are taking necessary precautions in response to COVID-19. Due to the high capacity of this facility as an event space, the venue remains closed until further notice. If you have specific questions, please email info@fire-pitch.com.
     
  • For up-to-date information regarding all Football In The Community programs (including Little Sparks, Camps and Community Ambassador), please email fitc@chicagofirefc.com.
     
  • Our Club is proud to be partnered with a number of organizations doing their part to promote public health and help flatten the curve. Whether it's supporting the health and safety of employees and clients, offering at-home services, or charitable donations, click here to see how our Club partners are standing up for Chicago in response to COVID-19.

 

Ticket Policy FAQs

General Questions

How will the MLS is Back Tournament impact the 2020 schedule?

The Fire’s three Group stage matches will count towards the MLS regular season standings. It is not known at this time which three games that those will be. We will share more details as soon as they are available. The full details on the MLS is Back Tournament can be found here.

What happens to my tickets for 2020 home matches that are canceled, played with restricted capacity or hosted in another market?

Season ticket holders, groups, and mini-plan buyers will receive an email sharing three options (leave payment on account with bonus credit, refund minus deposit or full refund) for handling their tickets. The deadline to submit your preference is Friday, June 19. Please contact your representative or the Club via tickets@chicagofirefc.com with any questions.

What happens to my tickets for 2020 home matches that remain scheduled as usual or just postponed?

Tickets for home games in the 2020 season will remain on your account until it is announced that a match is either canceled, played with restricted capacity or hosted out of the market.

When will MLS announce the rescheduled dates for this year?

A date has not been set. We will share with fans as soon as we have more information.

 

Season Ticket Holders (STH)

 What happens to my tickets for 2020 home matches that are canceled, played with restricted capacity or hosted in another market?

You will be able to select one of the following three options by Friday, June 19:

  • OPTION #1: Leave 2020 payment on account
    • 2020 season ticket per game price will be locked in for 2021
    • Receive 10% bonus credit that can be used for one of these 2021 options:
      • Tickets - "new" season tickets, additional game tickets or seat upgrades (May not be used for 2020 or 2021 balance due for existing season tickets. For example, if an account has two season tickets and adds a third, they can only use the bonus credit toward payment of the third season ticket.)
      • Voucher for concessions
      • Voucher for merchandise
      • Credit towards parking fees on-site
    • Choice of one of three experiences at one 2021 home game:
      • Attend an exclusive pre-game event with a Chicago Fire alumni player
      • A pre-game meeting with Sparky and/or a current Chicago Fire player
      • Involvement in pre-game ceremonies
         
  • OPTION #2: Refund 2020 paid amount minus $20 deposit
    • $20 will be kept on account as a 2021 season ticket deposit
    • 2020 season ticket per game price will be locked in for 2021
    • This option will not guarantee that you receive the same season ticket seat location 2021 as you had for 2020
       
  • OPTION #3: Refund 100% of the 2020 payment amount
How is the 10% bonus credit being calculated?

Bonus credit will be calculated based on the total paid in full season ticket revenue on the account.

  • Ex: If your season tickets cost $850, your bonus credit is $85.

Bonus credit will be available to use after the 2020 balance is paid in full. 

2020 balance must be paid in full before the 2021 home opener

Bonus credit cannot be requested as a cash payment.

 What happens to my season ticket payment plan?

Season ticket holders on a payment plan can opt to:

  1. Finish paying as regularly scheduled in June, July and August in 2020
  2. Defer the remaining payments to Jan. 4, Feb. 5 and March 5 of 2021 
  3. Request that your Season Ticket Services representative contact you to create an alternative schedule

The default option will be Option #2.

 When will I receive my season ticket holder gift package in the mail?

The Chicago Fire will mail the season ticket gifts before the end of June 2020.

 Will the “Grow the Movement” tickets move to the new “Homecoming” match?

Yes, 2020 season ticket holders will receive two complimentary tickets to the "Homecoming" match.

 What happens to the parking passes that I purchased in advance for specific matches?

You can leave your parking payment on your account, request a refund for the amount paid or cancel parking passes and move the money to either 2020 and/or 2021 balance due.

 

Group Tickets

 What happens to my group tickets for 2020 home matches that are canceled, played with restricted capacity or hosted in another market?

Group ticket buyers will be able to select one of the following three options by Friday, June 19:

  • OPTION #1: Leave 2020 payment on account
    • 2020 ticket per game price will be locked in for 2021
    • Receive a 5% bonus credit that can be used for one of these 2021 options:
      • Tickets - "new" tickets, additional game tickets or seat upgrades (May not be used for 2020 or 2021 balance due for existing tickets.
      • Voucher for concessions
      • Voucher for merchandise
      • Credit towards parking fees on-site
    • Priority access to game-day experiences
       
  • OPTION #2: Refund 2020 paid amount minus $20
    • $20 will be kept on account as a 2021 ticket deposit
    • 2020 season ticket per game price will be locked in for 2021
       
  • OPTION #3: Refund 100% of the 2020 payment amount
 What happens to groups that purchased souvenir package merchandise items?

• Group leaders that choose option 1 will receive their hoodie(s) and winter knits.
• Group leaders that choose option 2 will receive just the hoodie right away; the winter knits will be mailed once they've selected a 2021 game to attend and paid in full.

 

Mini-Plans

 What happens to my tickets for 2020 home matches that are canceled, played with restricted capacity or hosted in another market?

Mini-Plan buyers will be able to select one of the following three options by Friday, June 19:

  • OPTION #1: Leave 2020 payment on account
    • 2020 ticket per game price will be locked in for 2021
    • Receive a 5% bonus credit that can be used for one of these 2021 options:
      • Tickets - "new" plan tickets, additional game tickets or seat upgrades (May not be used for 2020 or 2021 balance due for existing tickets.)
      • Voucher for concessions
      • Voucher for merchandise
      • Credit towards parking fees
         
  • OPTION #2: Refund 2020 paid amount minus $20
    • $20 will be kept on account as a 2021 ticket deposit
    • 2020 ticket per game price will be locked in for 2021
       
  • OPTION #3: Refund 100% of the 2020 payment amount
 What happens to the free “Homecoming” match ticket(s) for the Pick’em Plans?

Those tickets will be honored at the new “Homecoming” match for either the 2020 or 2021 season.

 


League Advisories

 

Latest News

Wednesday, June 10

Major League Soccer today announced the league’s plan to restart the 2020 season with all 26 MLS clubs competing in the MLS is Back Tournament at ESPN Wide World of Sports Complex at Walt Disney World Resort in Florida beginning July 8. The tournament, which will be played without fans in attendance, provides a compelling way for MLS to resume its 25th season. Group stage matches will count in the MLS regular season standings and the tournament winner will earn a spot in the 2021 Scotiabank Concacaf Champions League.

Click here to view the full news release.

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Thursday, June 4

Chicago Fire FC players are scheduled to begin voluntary small group training on Friday, June 5 at SeatGeek Stadium in Bridgeview, IL. Voluntary small group training sessions are the next step in Major League Soccer’s intended return to play, following voluntary individual workouts, which the Fire commenced on Friday, May 29.

The 2020 MLS season was suspended March 12 due to the COVID-19 pandemic.

The voluntary small group training protocol set by the Fire and MLS prohibits media access to SeatGeek Stadium, restricting access to players and essential staff only. Chicago Fire FC will provide recorded interviews, b-roll footage and photography following the voluntary small group training sessions.

The Fire will have the use of two outdoor fields at SeatGeek Stadium (main stadium field and the team’s regular training field).

Click here to view the full news release.

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Wednesday, June 3

MLS and the MLS Players Association completed a new collective bargaining agreement on Wednesday after the MLSPA voted to approve a revised plan.

The new CBA will run through 2025 and includes agreement on a plan to resume the 2020 season with a tournament in Orlando, MLS commissioner Don Garber confirmed in a video conference with media on Wednesday afternoon.

MLS suspended the season on March 12 due to the COVID-19 pandemic.

Full details, including specific dates and competition format for the Orlando tournament, are expected to be revealed in the coming days. Back to Top

Friday, May 1

MLS announced on Friday, May 1 that players will be permitted to conduct individual workouts on outdoor team training fields from Wednesday, May 6. The workouts, which must be conducted in compliance with detailed health and safety protocols created in consultation with medical and infectious disease experts, will be voluntary and cannot conflict with local public health official or government policies, the league said.

A team training moratorium has been in place since the league suspended play on March 12 due to the impact of the coronavirus pandemic and is currently set to run through May 15.

Read the full statement below:

Major League Soccer today announced that as of Wednesday, May 6, players may begin to use outdoor team training fields for individual workouts, in compliance with detailed health and safety protocols that were created in consultation with medical and infectious disease experts. All individual workouts are voluntary and may not be in conflict with local public health official or government policies.

By allowing players, on a voluntary basis, to utilize team-operated fields for individual workouts, MLS clubs will be able to provide a controlled environment that ensures adherence to safety protocols and social distancing measures for players and staff.

The individual player workout protocol prohibits access to club facilities including but not limited to locker rooms, team gyms, and team training rooms. Team gyms and training rooms may still only be accessed by players receiving post-operative and rehabilitation treatment, as directed by the club’s Chief Medical Officer.

Prior to initiating any individual player workouts, every team must submit to MLS a club-specific plan that outlines how the team will implement health and safety protocols, including:

  • Restricting training facility access to essential staff only, with specific staff listed in the plan.
  • Sanitization and disinfection plans for all training equipment and spaces, including disinfection of any equipment used by players (balls, cones, goals) between every session.
  • Completion of a Standard Screening Assessment survey by each player prior to every arrival at the training site, and temperature checks upon arrival at the facility.
  • Staggered player and staff arrivals and departures, with designated parking spaces to maintain maximum distance between vehicles.
  • Player use of personal protective equipment from the parking lot to the field, and again on return to the parking lot.
  • Staff use of the appropriate personal protective equipment throughout training, while also maintaining a minimum distance of 10 feet from players at all times.
  • Hand washing and disinfectant stations for required use before and after individual workouts.
  • Clubs will have the use of the outdoor fields at their training facility, divided into a maximum of four quadrants per field. A maximum of one player per quadrant may participate per training session with no equipment sharing or playing (passing, shooting) between players.
  • An Emergency Action Plan for all COVID-19 related issues.

All plans must be reviewed and approved by the club’s medical staff and local infectious disease expert before submitting to Major League Soccer. Every club will designate a member of the staff to oversee adherence to MLS-recommended protocols and club-specific implementation plan.

In addition, each club will also be responsible for confirming communication of these protocols to players and team staff.

The league-wide moratorium on small group and full team training remains in place through, and including, Friday, May 15.

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Chicago Fire FC Resources:

 


Decrease Coronavirus Risk

The health and safety of League and club employees, players and fans is of utmost importance to Major League Soccer. We have created a League Office Task Force that is closely monitoring the COVID-19 situation and are consulting with the Centers for Disease Control and Prevention (CDC), Health Canada (HC), infectious disease specialists and other public health entities to receive the most updated information and guidance.

Six easy steps to prevent the spread of coronavirus

There are currently no medications to prevent or treat coronavirus, but you can limit your exposure and prevent the spread of germs:

  1. Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitize. cdc.gov/handwashing
  2. Avoid touching your eyes, nose, and mouth with unwashed hands.
  3. Cover your mouth with a tissue when coughing or sneezing, then throw the tissue in the trash.
  4. Avoid close contact with people who are sick.
  5. Clean and disinfect frequently touched objects and surfaces.
  6. Stay home when you are sick.

COVID-19 information

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